Account Manager

A leading company in the delivery and logistics industry in Iraq is looking for a data-driven, critical-thinking, and tech-savvy Account Manager to join its Commercial Department. The Account Manager will play a key role in managing client relationships, improving account performance, and driving customer retention by using data, insights, and strong relationship-management skills. Key Responsibilities • Manage and develop strong, long-term relationships with assigned clients and key accounts • Act as the main point of contact for clients, understanding their needs and ensuring a high level of service • Monitor account performance, customer activity, and key commercial metrics • Analyze account data to identify trends, challenges, opportunities, and areas for improvement • Develop and implement strategies to improve customer retention and account growth • Proactively identify potential client issues and coordinate with internal teams to resolve them • Prepare regular account performance reports and provide data-driven recommendations • Work closely with Operations, Customer Service, Sales, and other relevant departments to ensure smooth service delivery • Track and follow up on client requests, issues, and action plans • Use CRM and other digital tools to manage account information, activities, and performance • Support commercial initiatives aimed at increasing customer satisfaction, retention, and revenue Requirements • Proven experience as an Account Manager, Key Account Manager, Customer Success Manager, or similar commercial role • Strong analytical and data-driven approach to account management and decision-making • Excellent critical-thinking and problem-solving skills • Strong communication, negotiation, and relationship-management skills • Comfortable working with CRM systems, reporting tools, and digital platforms • Ability to analyze data and translate insights into practical business actions • Strong organizational and time-management skills • Ability to manage multiple accounts and priorities in a fast-paced environment • Commercial awareness and a strong understanding of customer retention principles • Previous experience in the delivery, logistics, e-commerce, or technology industry is preferred