Reception Supervisor

Job description: Job Title: Reception Supervisor Company: SAS- Lexus Dealer Location: Erbil Overall Objective of the Job: The Reception Supervisor ensures exceptional customer service, efficient coordination of tasks, and effective supervision of the reception team. The primary objective of this role is to maintain a welcoming and professional environment, facilitate smooth communication between customers and dealership staff, and contribute to the overall success and satisfaction of our customers. Tasks and Responsibilities: • Oversee the daily operations of the reception desk, including managing receptionists' schedules, assigning tasks, and providing guidance and support as needed. • Led by example in providing exceptional customer service to all clients, ensuring their needs are met promptly and courteously. • Train new receptionists on company policies, procedures, and customer service standards. Provide ongoing coaching and feedback to ensure continuous improvement • Serve as the primary point of contact between receptionists and management, conveying relevant information, addressing concerns, and facilitating effective communication channels. •  Assist with administrative tasks such as answering phones, scheduling appointments, handling inquiries, and maintaining customer records when necessary •  Handle escalated customer issues and complaints with professionalism and efficiency, striving to achieve satisfactory resolutions while upholding the dealership's reputation. • Conduct regular audits of reception processes to ensure compliance with company standards and identify areas for improvement. • Foster a positive and collaborative work environment among receptionists, promoting teamwork, mutual respect, and a strong commitment to achieving common goals. • Assist in maintaining inventory records for supplies and promotional materials used at the reception desk, ensuring adequate stock levels at all times. Job Requirements: • Bachelor’s Degree in Mechanical Engineering/ Auto Engineering or a related major. • Minimum 7 years of experience in a related field, including 2 years of experience in a supervisory position.