Workshop Contoroller

Job description: Job Title: Workshop Contoroller Company: SAS-Toyota Dealer Location: Mosul About the job: As a Workshop Controller oversees the daily operations of the service workshop, ensuring efficient workflow, quality repairs, and exceptional customer service, manages a team of technicians, assigns work orders, and coordinates with service advisors and the parts department to optimize workshop performance. Tasks&Resposibilities: • Supervise and coordinate the activities of technicians in the service workshop, assigning work orders, and prioritizing tasks to ensure timely completion of repairs and maintenance. • Review service schedules and workloads, adjusting staffing levels and assignments as needed to meet customer demand and optimize workshop efficiency. • Monitor technician productivity and performance, providing guidance, training, and support to improve efficiency and quality of work. • Ensure compliance with manufacturer service standards, warranty guidelines, and safety regulations in all workshop operations. • Liaise with service advisors to communicate repair status, estimated completion times, and any additional work required to customers. • Coordinate with the parts department to ensure timely availability of required parts and materials for service appointments, minimizing downtime and delays. • Conduct quality inspections of completed work to ensure repairs meet or exceed customer expectations and dealership standards. • Maintain accurate records of workshop activities, including work orders, technician timecards, and service reports, utilizing dealership management software. • Resolve any customer complaints or issues related to workshop operations, ensuring prompt and satisfactory resolution. • Assist with the recruitment, training, and development of workshop staff, fostering a positive and collaborative work environment. Job Requirements: • High school diploma or equivalent; additional education or certification in automotive technology is preferred. • Manufacturer-specific training and certifications from Toyota or similar programs are highly beneficial. • Extensive experience (5+ years) as an automotive technician, with a focus on diagnostics.