Customer Service Representative

Job Responsibilities: • Welcome customers and respond to inquiries about banking services to identify the most suitable options and meet their needs, enhancing customer satisfaction. • Review all customer documents and data based on the requested service (e.g., account opening, card issuance, checkbook issuance) to ensure completeness according to policies and procedures. • Prepare and issue all requested documents and services (e.g., confirmation letters, account statements) in accordance with policies and procedures. • Communicate with customers to complete missing data if they exceed allowed limits, in coordination with the AML department, to protect the bank from related risks. • Enter and execute customer requests in the banking system (e.g., opening new accounts, adding accounts) and obtain necessary approvals per policies. Job Requirements: • Bachelor's degree in business administration, Economics, Finance, Accounting, or a related field. • Minimum 1 year of relevant experience in banking, customer service. • Strong interpersonal skills with the ability to build positive relationships with customers. • Ability to identify customer needs and provide appropriate solutions professionally. • Strong problem-solving abilities and commitment to delivering exceptional customer experience.