Growth Manager

Growth Manager Role Summary The Growth Manager leads RTB's Growth function and is responsible for identifying, prioritizing, and executing high-impact initiatives that improve commercial performance, customer outcomes, market position, and organizational effectiveness. The Growth Manager is managing the Growth team and overall Growth pipeline while directly leading selected strategic initiatives from problem identification through validation, pilot, implementation, institutionalization, and handover. The Growth Manager works across business and support functions to remove growth barriers, validate new opportunities, and convert successful initiatives into sustainable capabilities owned by the appropriate permanent function. Key Responsibilities • Lead and manage the Growth team, including Growth Leads and the Growth PMO Specialist. • Build and maintain a prioritized pipeline of Growth opportunities across the Bank. • Personally lead selected high-impact, complex, or strategically important Growth initiatives. • Identify commercial and organizational growth opportunities using customer research, market intelligence, business performance, customer journeys, operational data, employee observations, and management priorities. • Translate identified opportunities into clearly defined problems, hypotheses, business cases, initiatives, and measurable outcomes. • Prioritize initiatives according to expected commercial impact, customer value, strategic relevance, feasibility, resources, time to impact, risk, and scalability. • Assign Growth initiatives to team members and manage workloads, priorities, dependencies, and execution quality. • Guide initiatives through the Growth operating model: identify, investigate, validate, prioritize, define, pilot, measure, implement, institutionalize, and hand over. • Lead cross-functional initiatives involving functions such as Retail, Corporate Banking, Digital, Operations, Product, Finance, IT, Risk, Compliance, and other relevant areas. • Ensure the Growth team focuses on solving underlying business problems rather than producing recommendations without implementation. • Develop and oversee controlled pilots to test new propositions, processes, customer journeys, partnerships, technologies, or other Growth hypotheses. • Define appropriate success criteria and measurement approaches for Growth initiatives. • Ensure evidence from unsuccessful or inconclusive pilots is captured and used to improve future decisions. • Support implementation of validated initiatives until they become sufficiently stable and repeatable. • Ensure successful initiatives are institutionalized with clear processes, ownership, controls, capabilities, and performance measures. • Coordinate formal handover of initiatives to the appropriate permanent business or operational owner. • Monitor outcomes following handover where appropriate to confirm sustained impact. • Work closely with Research & CX to convert customer, market, and performance intelligence into actionable Growth opportunities. • Coordinate with Product Success where Growth opportunities relate to product adoption, commercialization, customer segments, or market performance. • Escalate material organizational barriers, unresolved dependencies, or risks preventing implementation. • Develop Growth team capabilities through coaching, feedback, structured problem-solving, and practical exposure to cross-functional initiatives. • Report Growth pipeline status, commercial impact, organizational improvement, risks, and key dependencies to the Director of Growth & Customer Intelligence and relevant management. Growth Scope Commercial Growth • Customer acquisition • Deposits • Revenue growth • Product adoption and usage • Customer activation and retention • Cross-sell • Market share • Partnerships • Customer-segment growth • Channel growth • New commercial opportunities Organizational Improvement • Operational bottlenecks • Customer-journey friction • Inefficient processes • Cross-functional gaps • Service issues • Organizational dependencies • Missing capabilities that materially restrict growth or customer outcomes Qualifications & Experience • Bachelor's degree in business, Economics, Strategy, Marketing, Finance, Management, Engineering, or a related discipline; equivalent relevant experience may be considered. • Typically, 6+ years of relevant professional experience, including experience in growth, strategy, business development, transformation, consulting, product, commercial management, or related functions. • Demonstrated experience leading complex cross-functional initiatives from analysis through implementation. • Strong commercial and business acumen. • Strong analytical and structured problem-solving capability. • Experience developing business cases, evaluating opportunities, and measuring commercial or operational impact. • Demonstrated ability to influence stakeholders across functions without relying solely on direct authority. • Experience managing or coaching teams is strongly preferred. • Banking or financial-services experience is advantageous but not mandatory where the candidate demonstrates strong transferable commercial and transformation experience. • Strong written and verbal communication and executive presentation skills. Key Competencies Strategic thinking; commercial judgment; structured problem solving; analytical thinking; cross-functional leadership; execution discipline; initiative ownership; experimentation; business-case development; stakeholder management; organizational transformation; customer orientation; prioritization; coaching; resilience; ability to move between strategic thinking and hands-on implementation.