HR & People Operations Generalist

Location Baghdad, Iraq Company Black Star Job Description Black Star is looking for a dynamic and highly organized HR & People Operations Generalist to manage day-to-day HR operations while working closely with management to continuously improve employee experience, engagement, performance, and organizational effectiveness. This is a hands-on role covering the full employee lifecycle — from recruitment and onboarding through payroll, training, employee records, performance support, policies, reporting, and offboarding. We are looking for someone who can combine strong HR administration with a proactive, people-focused approach and the ability to improve how HR processes are managed across the company. Key Responsibilities • Maintain complete, accurate, and up-to-date employee personnel files and HR records. • Manage recruitment activities including job postings, candidate screening, interview coordination, offers, and onboarding. • Coordinate employee onboarding and ensure all required documentation, orientation, and system access are completed. • Support payroll preparation, salary changes, allowances, deductions, bonuses, leave, and attendance records. • Prepare HR, payroll, headcount, and personnel cost reports for management and Finance. • Coordinate required employee and social security reporting and documentation. • Maintain employee contracts, letters, forms, certificates, and other HR documentation. • Standardize HR documents, templates, forms, filing systems, and internal processes. • Develop and maintain company HR policies, procedures, employee guidelines, and Code of Conduct documentation. • Work closely with management to identify opportunities to improve employee engagement, retention, communication, and workplace culture. • Develop annual and individual employee training and development plans. • Coordinate internal and external training and maintain employee training records. • Support performance management, employee objectives, evaluations, and development discussions. • Conduct and maintain salary and compensation benchmarking to support management decisions. • Support management with workforce planning, organizational changes, job descriptions, and compensation reviews. • Manage employee leave, attendance, probation periods, contract renewals, promotions, transfers, and exits. • Conduct employee engagement surveys and follow up on agreed improvement actions. • Support employee relations and ensure concerns are documented and handled professionally. • Maintain HR information in HR/ERP systems. • Coordinate closely with Management, Finance, Administration, and department managers. What We’re Looking For • Previous experience in HR, People Operations, HR Administration, or a similar role is a plus, we welcome fresh graduates with education/training/certifications related to the job. • Good understanding of recruitment, payroll, employee records, and HR operations. • Knowledge of Iraqi employment and social security processes is highly preferred. • Strong organizational and document-management skills. • Strong Excel and reporting capabilities. • Experience with HRIS, ERP, or CRM systems • Strong Arabic and English communication skills. • Ability to handle confidential information professionally. • Strong attention to detail and accuracy. • Excellent interpersonal and employee communication skills. • Ability to work independently and take ownership of responsibilities. • Comfortable working directly with senior management. • Able to manage multiple priorities and deadlines simultaneously. • Dynamic, proactive, solution-oriented, and willing to improve existing processes rather than simply administer them.