Nutanix Engineer / Networking IT Support Engineer (Break & Fix Support) - Iraq

About the job Nutanix Engineer / Networking IT Support Engineer (Break & Fix Support) - Iraq Nutanix Engineer / Networking IT Support Engineer (Break & Fix Support) Location: Iraq Employment Type: Freelance (On-Call Basis) Priority: Low Requirements: ID/ Passport/ valid work permit and CCNA Certification Role Overview We are seeking an experienced Nutanix Engineer / Networking IT Support Engineer to provide Break & Fix support services across enterprise infrastructure environments. This freelance, on-call role requires a highly skilled professional who can diagnose, troubleshoot, and resolve hardware, network, and infrastructure-related incidents efficiently while maintaining a high level of customer service and professionalism. The ideal candidate will possess strong technical expertise in Nutanix and networking technologies, hold a valid CCNA certification, and demonstrate excellent communication skills with fluent English proficiency. Key Responsibilities • Provide onsite and remote Break & Fix support for networking and infrastructure-related incidents. • Deploy, configure, and manage Nutanix HCI environments (AOS, AHV, Prism). • Perform system upgrades, patching, and lifecycle management activities. • Troubleshoot and resolve hardware, software, virtualization, and network issues. • Diagnose and resolve network connectivity problems involving TCP/IP, VLANs, DNS, DHCP, and related technologies. • Implement and support backup and disaster recovery solutions. • Respond to critical incidents and service requests within agreed response times. • Collaborate with global and regional teams on infrastructure and cloud-related projects. • Maintain accurate technical documentation, incident reports, and service records. • Ensure professional interaction with end users, stakeholders, and customers at all times. Required Skills & Experience • Minimum 5 years of experience in infrastructure, virtualization, networking, or IT support engineering. • Strong hands-on experience with the Nutanix ecosystem (AOS, AHV, Prism). • Experience supporting VMware and/or Hyper-V environments. • Solid understanding of networking fundamentals, including TCP/IP, VLANs, DNS, DHCP, routing, and switching. • Proven experience providing Break & Fix support in enterprise environments. • Ability to diagnose and resolve complex infrastructure and networking issues. • Experience with backup and disaster recovery solutions. • Scripting experience with PowerShell and/or Python is advantageous. Mandatory Requirements • Valid CCNA Certification (Cisco Certified Network Associate). Preferred Qualifications • Nutanix Certification (NCP or equivalent). Soft Skills • Strong professionalism and customer-facing skills. • Ability to remain calm and effective during critical incidents. • Proactive problem-solving mindset. • Strong organizational and time-management skills. • Ability to work collaboratively within distributed teams. • Commitment to delivering high-quality technical support and customer satisfaction.