Service Advisor

Job description: Job Title: Service Advisor Company: SAS- Toyota Dealer Location: Salahaddin - Tikrit About the Job: The Service Advisor's role is to ensure excellent customer service and smooth operations within our service department. is responsible for advising customers on service options, coordinating vehicle repairs and maintenance, and ensuring customer satisfaction. Main duties & responsibilities •    Greet customers in a friendly and professional manner, and actively listen to their concerns regarding vehicle maintenance or repair. •    Conduct thorough vehicle inspections and consult with customers to understand their service needs and preferences. •    Provide accurate and detailed explanations of recommended services, including cost estimates, timelines, and potential benefits. •    Perform comprehensive vehicle assessments to identify necessary repairs, maintenance services, and recommended service intervals based on manufacturer guidelines and vehicle history. •    Present service recommendations to customers in a clear and transparent manner, emphasizing safety, performance, and longevity of the vehicle. •    Prioritize and schedule service appointments based on customer preferences, urgency of repairs, and service department capacity. •    Educate customers about the importance of regular vehicle maintenance and address any questions or concerns they may have regarding service recommendations or vehicle care. •    Provide guidance on warranty coverage, service contracts, and maintenance plans to help customers make informed decisions about their vehicle service needs. •    Coordinate with service technicians and other department staff to ensure timely completion of repairs and service appointments. •    Communicate with customers throughout the service process, providing updates on repair progress, additional service recommendations, and estimated completion times. •    Facilitate effective communication and collaboration between customers and service department personnel to resolve any issues or concerns promptly. •    Ensure that customers are satisfied with the service experience by addressing any questions, concerns, or complaints in a timely and professional manner. •    Follow up with customers after service appointments to ensure satisfaction, address any post-service issues, and encourage feedback for continuous improvement. •    Strive to exceed customer expectations and foster long-term relationships to promote customer loyalty and retention. Required Qualifications: • Education: Bachelor’s degree in business administration/ Auto Engineering or a related major. • Experience: Minimum 3 years of experience in any related position. • Languages: Arabic- native, English- advanced level.