Junior Community Management Officer

NASS AL-Iraq Holding Group is hiring a Junior Community Management Officer If your qualifications and fundamental duties match what we are seeking, then come and join the NASS AL-Iraq Holding Group. So, if you're ready for dynamism and want to grow via challenges, please join us! , We are an equal-opportunity employer, and all qualified applicants will be considered for employment regardless of race, color, religion, or gender. Come and add value to both your and our lives, and let's sprint to the future together! Location: Baghdad – Al-Mansour Working Hours: 9 hours per day / 5 Days per week Department: Marketing Job Summary The Junior Community Management Officer supports the Community Management Officer in managing and growing online communities. The role is responsible for daily monitoring, basic engagement, content posting, and reporting. This position ensures timely responses to messages and comments, assists in campaigns, and contributes to maintaining a positive brand presence across social media and digital platforms. Duties & responsibilities: • Monitor all social media platforms and digital channels for messages, comments, mentions, and tags. • Respond to basic inquiries and comments under guidance from the Community Management Officer. • Flag potential issues, negative feedback, or unusual activity for escalation. • Engage with followers and community members to maintain positive brand presence. • Encourage participation in interactive posts, polls, contests, or challenges. • Assist in scheduling, posting, and updating content according to the content calendar. • Ensure content formatting, links, and media are accurate before posting. • Support collection and posting of user-generated content or community submissions. • Assist with hashtags, tagging, and metadata for better reach. • Track basic engagement metrics: likes, comments, shares, mentions, and follower growth. • Prepare daily and weekly summaries of community activity. • Document recurring questions, issues, or patterns to inform content strategy. • Support monitoring of competitor community activities. • Assist during campaign activations and online events. • Help gather feedback, polls, surveys, and contest results. • Track audience participation and provide summaries to the Community Management Officer. • Identify and report community issues, complaints, or sensitive feedback promptly. • Maintain records of escalated issues and follow up for resolution. • Participate in training sessions to improve social media management and community engagement skills. • Learn to use analytics tools to interpret audience behavior and engagement trends. • Stay updated on social media trends, platform features, and emerging tools. • Support coordination with content, creative, and marketing teams. • Provide community feedback to help optimize content and campaigns. • Daily Community Activity Summary • Weekly Engagement Snapshot • Campaign Participation Summary • Ad-hoc Issue Escalation Report • Content Posting Log • Basic Competitor Observation Notes (if assigned) • Participate in team meetings, brainstorming sessions, and campaign planning discussions. • Suggest minor improvements in posting schedules, engagement tactics, or reporting methods. • Assist in testing small-scale engagement ideas or pilot campaigns under supervision. Document successful engagement practices for future reference. Qualifications: • Bachelor’s degree or currently pursuing a degree in Marketing, Communications, Media, or related field. • 1 year of experience in social media management, digital engagement, or customer service. • Familiarity with social media platforms: Facebook, Instagram, X/Twitter, LinkedIn, TikTok, YouTube, WhatsApp Business, Snapchat. • Good written communication skills in Arabic & English. • Attention to detail, proactive attitude, and eagerness to learn. • Good command of written and spoken English. Reference Checks: As part of our application process, we require candidates to provide at least two professional references. Please include contact details for these references with your application. Join our team and be part of a dynamic and supportive work environment where your contributions are valued and recognized. Could you apply now to become our next Junior Community Management Officer