Sales / Account Manager (Food) - Kirkuk

Sales & Account Management Officer (Food) – Kirkuk | Baly About Us Baly is Iraq’s leading super app, backed by Rocket Internet. We’re on a mission to reshape digital services in the region from ride-hailing and delivery to payments and beyond. Our success depends on building strong partnerships and ensuring our merchants thrive within our ecosystem. About The Role We’re looking for a Sales & Account Management Officer (Food) to join our Commercial team in Kirkuk. This role is ideal for someone who is sales-driven, proactive, and passionate about building long-term relationships with restaurant partners. You will initially focus on acquiring and onboarding restaurant partners to the Baly platform. As the partner base grows, you will take ownership of managing and developing those accounts, helping partners maximize their performance, improve operational excellence, and achieve sustainable growth. This is a unique opportunity to gain hands-on experience across both Sales and Account Management while contributing directly to the growth of Baly’s food ecosystem. Key Responsibilities Sales & Partner Acquisition • Acquire and onboard top restaurant partners to the Baly platform. • Identify and engage restaurant owners and key decision-makers. • Generate leads and conduct meetings (in-person or virtual) with prospective partners. • Conduct field visits and presentations to introduce Baly’s solutions and value proposition. • Negotiate commercial agreements and successfully close partnerships. • Achieve acquisition and activation targets. Account Management & Partner Growth • Build and maintain strong relationships with restaurant partners. • Monitor restaurant performance, analyze results, and provide actionable insights. • Persuade partners to participate in campaigns, discounts, and promotions to maximize sales growth. • Proactively identify challenges and provide solutions to improve partner performance. • Ensure high responsiveness and continuous support to partner needs. • Follow up on menu updates, operational readiness, and overall account health. • Drive partner satisfaction, retention, and long-term business growth. Operational & POS Support • Install and activate POS devices and related hardware for newly onboarded restaurants. • Train restaurant staff on using Baly’s POS system and devices. • Provide first-level troubleshooting and technical support when needed. • Follow up on device maintenance, replacements, and operational issues. • Ensure restaurants are fully operational and ready to receive orders through the platform. Cross-Functional Collaboration • Collaborate with internal teams (Growth, Marketing, Operations, and Support) to drive business goals. • Act as the main point of contact between restaurant partners and internal stakeholders. • Support the successful execution of commercial and operational initiatives. Requirements • Bachelor’s degree in Business Administration, Marketing, or a related field. • Strong communication, negotiation, and persuasion skills. • Sales-driven mindset with a focus on achieving targets. • Strong organizational and problem-solving abilities. • Ability to work in a fast-paced, high-growth environment. • Ability to work independently while managing multiple partner accounts. • Basic technical aptitude and willingness to learn POS systems and device setup. • Good understanding of Kirkuk’s food and restaurant market is a plus. • Previous experience in sales, account management, business development, or customer-facing roles is a plus. • Fluent in Arabic; English proficiency is preferred. Location Kirkuk, Iraq Why Join Us? At Baly, You’ll Have The Opportunity To • Be part of Iraq’s fastest-growing super app, backed by a global investor. • Develop expertise across both Sales and Account Management functions. • Work in a high-impact role with direct influence on business growth. • Collaborate with a talented, mission-driven team. • Build strong networks within Kirkuk’s food ecosystem. • Grow your career in a fast-paced, innovative environment.