Operations Manager

First Choice is a specialized food & beverage consulting and management company. We are looking for an experienced “Operations Manager” to lead a coffee house chain in Baghdad, Iraq. Experience & Qualifications - Minimum 7 years of experience in coffee shop or coffee house operations. - Proven experience with international chains such as Starbucks, Costa Coffee, PAUL, or equivalent regional and international brands. - Track record of managing multiple branches simultaneously. - Hands-on experience in developing, implementing, and enforcing Standard Operating Procedures (SOPs) across branches. - Solid understanding of operational finance: P&L, food & beverage cost, labor cost, and budget management. Key Responsibilities - Oversee daily operations across all branches, ensuring consistent quality and service standards. - Develop and update SOPs, train teams on them, and monitor compliance. - Monitor branch financial performance, achieve sales targets, and drive cost reduction. - Supervise inventory, waste control, and ordering in coordination with the procurement team. - Lead and evaluate branch teams, and take part in hiring and restructuring decisions. - Lead the operational setup and launch of new branches. - Deliver regular performance reports to management. Required Skills - Strong leadership and decision-making under pressure. - Fluency in Arabic and English. - Very good knowledgement with POS and ERP systems (Odoo experience is a strong plus). - Ability to analyze data and turn it into operational decisions.l What We Offer - Competitive salary based on experience, plus performance-based incentives. - A professional work environment within a specialized consulting team. - The opportunity to lead a multi-branch expansion project. - Accommodation and Visa. How to Apply: Send your CV to info@firstchoice-co.com with "Operations Manager" in the subject line.