Customer Service Manager

Job Title: Customer Service Manager Location: Baghdad – Al-Maamoun Industry: Home Furniture & Furnishings Key Responsibilities: • Lead and develop the Customer Service function to ensure a professional service experience that reflects the brand identity and standards. • Oversee customer service operations across all branches and communication channels, ensuring consistency in service quality and operational performance. • Drive continuous service improvement initiatives through performance analysis, customer feedback, and operational development strategies. • Lead and develop the Customer Service team while building a high-performance environment centered on professionalism, accountability, and quality execution. • Collaborate closely with executive management and relevant departments to ensure alignment of customer service operations with overall business objectives. • Monitor key performance indicators, analyze customer service performance, and identify opportunities for improvement. • Develop and maintain customer service standards and procedures to ensure a consistent and high-quality customer experience. Qualifications & Requirements: • Proven experience in customer service management or customer experience leadership within professional and fast-growing environments. • Strong leadership capabilities with experience in building and managing high-performance teams. • Deep understanding of customer experience principles, service operations, and quality standards. • Excellent communication, problem-solving, and decision-making skills. • Analytical mindset with the ability to identify improvement opportunities and drive operational development. • Ability to work effectively in dynamic environments that require adaptability, discipline, and operational excellence. • Experience in retail, furniture, or customer experience-driven industries is highly preferred. What We Offer: • A professional and collaborative work environment. • Career growth and development opportunities. • A leadership opportunity to directly contribute to the development of customer service standards. • The opportunity to work with one of Iraq’s leading home furniture and furnishings brands. How to Apply: Please send your CV to hr@alhasani.iq and mention Customer Service Manager in the subject line.