Enterprise Digital Solutions & Delivery Manager

Note: Location: Baghdad, Iraq — Open to candidates based in Iraq or across the Middle East and North Africa, including Jordan, Lebanon, Egypt, and other regional markets, who are willing to relocate to Baghdad. Professional Arabic fluency is mandatory. Black Star is looking for an experienced Enterprise Digital Solutions Manager to lead our Solutions Engineering and Delivery function within the Enterprise Digital Solutions business. This is a hands-on leadership role responsible for managing a multidisciplinary team supporting the full customer lifecycle The role requires a strong combination of technical understanding, people leadership, project management, customer engagement, delivery discipline, resource planning, and commercial awareness. Key Responsibilities • Lead a multidisciplinary team of Solution Engineers across infrastructure, data center, networking, cybersecurity, systems, cloud, and enterprise software. • Support Sales with customer discovery, technical qualification, solution positioning, and opportunity development. • Oversee technical presentations, workshops, demonstrations, POCs, and technical evaluations. • Manage solution architecture, sizing, Bills of Quantities, technical proposals, and tender responses. • Ensure timely and high-quality technical support throughout the sales cycle. • Collaborate with technology vendors and partners to strengthen technical capability and solution quality. • Lead technical project execution from planning through implementation, testing, handover, and customer acceptance. • Apply structured project management and PMO practices across planning, scheduling, governance, reporting, risk management, and resource allocation. • Ensure projects are delivered on time, within scope, budget, and required quality. • Coordinate installation, configuration, integration, commissioning, and technical handover. • Manage project risks, dependencies, escalations, and customer issues. • Maintain strong delivery governance, documentation, and project reporting. People Leadership & Team Development • Lead and manage the day-to-day performance of the Solutions Engineering team. • Conduct daily and weekly meetings covering priorities, workload, project status, blockers, and upcoming activities. • Allocate workload based on technical skills, priorities, project requirements, and deadlines. • Monitor team utilization, capacity, productivity, and performance. • Develop team competency through training, certifications, mentoring, and vendor enablement. • Build a high-performance culture focused on accountability, teamwork, customer service, and continuous development. • Support recruitment, onboarding, performance management, and retention of technical resources. Customer Success • Lead technical and service-quality discussions with customers. • Ensure strong communication throughout the customer lifecycle. • Manage technical escalations and support issue resolution. • Monitor customer satisfaction and identify opportunities for service improvement. • Ensure customers realize value from implemented technologies and services. • Build long-term customer relationships that support repeat business and growth. Operations and Planning • Forecast team workload, capacity, project activity, and resource requirements. • Provide weekly reporting on: • Team workload and utilization • Presales activities and opportunities • POCs and demonstrations • Project delivery status • Resource requirements • Risks and escalations • Customer issues • Training and competency development • Cost and productivity • Manage and optimize technical delivery and operating costs. • Improve internal processes, documentation, delivery standards, and operating discipline. • Work closely with management to improve business performance and scale the Enterprise Digital Solutions function. Key Performance Objectives Performance will be measured across: • Business Growth Support • Customer Success • People Development & Management • Technical Quality & Governance Experience & Qualifications • Proven past experience leading and managing technical, engineering, or enterprise technology teams. • Strong background in enterprise technology presales and project delivery. • Experience working within or managing a PMO environment. • Strong knowledge of project management methodologies, governance, scheduling, risk management, reporting, and resource planning. • PMP certification is highly preferred, or equivalent demonstrated project management experience. • Experience managing multiple projects, customers, priorities, and technical resources simultaneously. • Experience across several of the following areas: • Data Center Infrastructure • Servers & Storage • Networking • Cybersecurity • Systems Administration • Virtualization • Cloud • Enterprise Software • Integration & Automation • Experience supporting presales activities including customer discovery, presentations, demonstrations, POCs, solution design, and technical proposals. • Experience managing technical implementation, project delivery, and customer handover. • Strong people-management, coaching, and leadership skills. • Strong customer-facing communication and presentation skills. • Strong planning, forecasting, reporting, and organizational skills. • Commercial awareness and understanding of project and operational cost management. • Experience working with global technology vendors and partners. • Strong Arabic and English communication skills. • Ability to operate effectively in a fast-paced and high-pressure environment. Experience delivering enterprise digital technology projects for oil & gas companies, banks, government organizations, and other large enterprises is highly preferred.