Service Advisor

Job description: Job Title: Service Advisor Company: SAS- Toyota Dealer Location: Baghdad About the Job: The Service Advisor plays a crucial role in ensuring the smooth operation of our aftersales services department, specifically focusing on fleet management and customer service. is responsible for managing and overseeing the aftersales service experience for our customers, providing them with efficient and effective support to meet their needs while maintaining high standards of customer satisfaction Tasks & Responsibilities: • Coordinate with customers to understand their service requirements and develop customised service plans to meet their needs. • Manage bookings, ensuring timely scheduling of service appointments and efficient allocation of resources. • Liaise with relevant departments to ensure prompt servicing and repairs of fleet vehicles, minimizing downtime and maximizing fleet utilization. • Maintain accurate records of fleet servicing, including maintenance history, repairs, and warranty information. • Monitor performance and provide regular reports to management, identifying areas for improvement and implementing corrective actions as necessary • Act as the primary point of contact for customers, addressing their inquiries, concerns, and service requests in a professional and timely manner. • Provide expert advice and guidance to customers on service options, vehicle maintenance, and aftersales support. • Ensure that all customer interactions are handled with the highest level of professionalism and integrity, maintaining customer satisfaction and loyalty. • Collaborate with the aftersales team to ensure that vehicles are serviced and repaired according to manufacturer standards and dealership policies. • Monitor service quality and customer feedback, implementing measures to continuously improve service delivery and customer satisfaction.